Unlock high-velocity teams with AI-powered service management

Businesses are building and shipping more digital services than ever before. Velocity matters. Learn how Jira Service Management unites Dev, IT, and business teams on a single, AI-powered platform to deliver exceptional service.

IT support

  • Spin up a service desk with ease
  • Manage all your requests in one place
  • Automate support interactions with AI
A list of 4 service requests with fields for summary, status, requestor, channel and response. There is a search bar above the list of requests.
Illustration depicting people celebrating Jira Service Managements award

Atlassian is a Leader in The Forrester Wave™: Enterprise Service Management, Q4 2023.

High-velocity service management

Accelerate Dev and Ops

Connect Dev and Ops teams on a single AI-powered platform to supercharge collaboration across changes, incidents, and requests - all while managing risk.

Teams across the world rely on Jira Service Management


“We needed to move towards a more customer-centric approach on ITSM. Jira Service Management helped us meet our target while saving time and money.”



reduction on license costs from switching to Jira Service Management


hours saved a month with report automation


SLA compliance

Coworkers collaborating through a series of tasks: documents, charts, video calls, and a service desk
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Jira Service Management scales with you

Whether you’re part of a small team or a big enterprise, we have a plan for you. Choose only the features you need.

Jira Service management features as listed: SLA Management, Chat, Self Service, Queues, Automation, Assets, Atlassian Analytics, Deployment setting, incident investigation, and dynamic forms

Get started quickly with templates

With pre-configured request types, workflows and other out-of-the-box capabilities, templates make it easy for any team to get started quickly with a service experience that fits the way they like to work.


Manage requests, incidents, and changes to deliver great service, fast.

Customer service

Deliver great service experiences to external customers, fast.

Human resources

Manage onboarding and offboarding and respond to staff requests.

Jira Service Management resources

Cover of spiral notebook titled: "The Total Economic Impact TM of Atlassian Jira Service Management"

The Total Economic Impact™ of Atlassian for ITSM

forrester report

Customers being helped out at a service desk by an attendant

Get started with Jira Service Management


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Tips, tricks, and best practices for managing IT service delivery


Supercharge service management with apps and integrations

Integrations for every team

Atlassian Marketplace offers over 1,000 trusted applications and integrations to ensure Jira Service Management can be customized to fit your use case.

Get started with Jira Service Management today